Privacy Policy

MY DIY CLOSETS LLC (“MyDIYClosets,” “we,” “us,” or “our“) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit mydiyclosets.com, request a quote, schedule a consultation, contact us, place an order, make a payment, or otherwise interact with us.

Our services are intended for customers in the United States only. We do not market or provide products or services to individuals outside the United States.

Who We Are

MyDIYClosets is a local closet and home storage business serving homeowners in Florida's Treasure Coast area.

Business name:

MY DIY CLOSETS LLC

Website:

https://mydiyclosets.com

Email:

info@mydiyclosets.com

Mailing address:

50 NE DIXIE HWY, Unit C-8, Stuart, FL 34994, United States

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information we receive from service providers that help us operate our site and business.

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Mailing address or project address
Details about your closet or storage project
Consultation or scheduling details
Messages you send through forms, email, or text
Order and transaction details
Billing information needed to complete a purchase or deposit

If you submit photos, measurements, room details, preferences, or other project information, we collect that information so we can prepare quotes, consultations, orders, and delivery arrangements.

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Referring pages or URLs
Pages viewed
Dates and times of visits
Basic usage, analytics, and diagnostic information
Cookie and similar technology data

We collect this information to operate the site, improve performance, understand website traffic, maintain security, and measure marketing effectiveness.

How We Collect Information

We collect personal information when you:

Fill out a contact form
Request a quote
Schedule a consultation
Call, email, or text us
Make a purchase or payment
Interact with cookies, analytics tools, advertising tags, or embedded content such as maps

How We Use Information

We may use personal information to:

Respond to inquiries and quote requests
Schedule and manage consultations
Provide closet design, ordering, delivery, and related services
Process purchases, payments, and deposits
Communicate with you about your request, project, order, or appointment
Send service-related messages and updates
Improve our website, offerings, and customer experience
Monitor website performance and security
Prevent fraud, spam, or misuse
Comply with legal, tax, accounting, and recordkeeping obligations
Measure the effectiveness of advertising and marketing campaigns
Send marketing emails or texts where permitted by law and subject to your opt-out rights

Online Payments

If online payments, deposits, or checkout are offered on our website, payment information is processed by third-party payment providers such as Stripe and PayPal. We do not store full payment card numbers on our own servers.

When you make a payment, the payment processor may collect information such as:

Name
Billing address
Payment card or payment account details
Transaction amount
Transaction date
Fraud-prevention and device information

Your payment information is processed according to the applicable payment provider's own privacy policy and terms. You can review those here:

Stripe:

https://stripe.com/privacy

PayPal

https://www.paypal.com/us/legalhub/paypal/privacy-full

We may receive limited transaction details from those providers, such as confirmation of payment, billing name, partial payment method details, and transaction status, for order fulfillment, bookkeeping, customer support, and fraud prevention.

Advertising, Analytics, Cookies, and Remarketing

We use cookies and similar technologies to help our website function, remember preferences, measure website traffic, and improve performance.

We may also use analytics and advertising technologies, including tools such as:

Google Analytics
Google Tag Manager
Meta Pixel
Other remarketing, conversion tracking, or advertising tags if enabled

These tools may collect information such as your IP address, browser and device information, pages viewed, actions taken on our site, referral source, and interactions with ads or pages. In some cases, these technologies may be used to:

Measure website traffic and visitor behavior
Understand which pages and services are most useful
Measure ad performance and conversions
Show relevant ads to users who previously visited our site
Build audiences for future advertising campaigns

We do not sell personal information for money. However, if we use advertising or remarketing cookies or pixels, some US state privacy laws may treat certain data sharing for cross-context behavioral advertising or targeted advertising as a form of "sharing" or targeted advertising, even when no money is exchanged.

You may be able to limit cookies and similar technologies by:

Adjusting your browser cookie settings
Using any cookie banner or preferences tool we make available
Contacting us using the information in this policy
Using applicable platform opt-out tools where available

Blocking or disabling cookies may affect some website features.

Embedded Maps and Third-Party Content

Some pages may include embedded maps or other third-party content. When you interact with that content, the provider may receive information such as your IP address, browser details, and device information, and may set cookies according to its own privacy policy.

When We Share Information

We do not sell your personal information for money.

We may share personal information with third parties that help us run our business, including:

Website hosting and technical service providers
Form, CRM, and communication providers
Scheduling and appointment tools
Payment processors, such as Stripe and PayPal
Analytics providers, such as Google Analytics
Advertising and remarketing providers, such as Meta, if enabled
Tag management and measurement providers
Map or embedded content providers, such as Google Maps
Contractors, delivery partners, and other service providers involved in fulfilling your order or consultation
Professional advisors, insurers, auditors, or legal counsel
Government agencies or other parties when required by law

We may also disclose information if necessary to protect our rights, enforce our terms, investigate fraud, or comply with a subpoena, court order, or other legal process.If our business is sold, merged, or transferred, information may be transferred as part of that transaction.

You may be able to limit cookies and similar technologies by:

Email and Text Communications

If you contact us or opt in to receive updates, we may send you service-related emails or text messages.

You can opt out of promotional emails by clicking the unsubscribe link in the email. You can opt out of text messages by replying STOP.

We do not share mobile opt-in data or consent with third parties or affiliates for their own marketing purposes. If our business is sold, merged, or transferred, information may be transferred as part of that transaction.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, and comply with legal obligations.

As a general guideline:

Contact and quote request information: up to 24 months
Consultation and design records: up to 24 months, unless they become part of a customer file
Customer, order, payment, and warranty records: up to 7 years or longer if required by law
Marketing opt-in records: until you opt out, plus a reasonable period to maintain suppression records
Website logs and analytics data: according to vendor settings and business needs

We may keep backup copies for a limited period where required for security, disaster recovery, or legal compliance. If our business is sold, merged, or transferred, information may be transferred as part of that transaction.

Data Retention

As a general guideline:

Contact and quote request information: up to 24 months
Consultation and design records: up to 24 months, unless they become part of a customer file
Customer, order, payment, and warranty records: up to 7 years or longer if required by law
Marketing opt-in records: until you opt out, plus a reasonable period to maintain suppression records
Website logs and analytics data: according to vendor settings and business needs

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, system, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

Your Choices and US Privacy Rights

You may contact us at any time to:

Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of information, subject to legal exceptions
Opt out of promotional communications
Opt out of targeted advertising where required by applicable law
Ask questions about our privacy practices

Residents of certain US states may have additional privacy rights under applicable law. If such laws apply to you, we will process your request as required by law after verifying your identity

To exercise a privacy request, contact us at info@mydiyclosets.com or through our contact page at https://mydiyclosets.com/contact.

We may need to verify your identity before completing certain requests.

Do Not Track

Some browsers include a "Do Not Track" setting. Because there is not yet a consistent industry standard for recognizing and honoring these signals, we do not currently respond to Do Not Track browser signals unless required by applicable law.

Do Not Track

Third-Party Websites

Our website may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date above.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

MY DIY CLOSETS LLC
50 NE DIXIE HWY, Unit C-8
Stuart, FL 34994
United States
Email: info@mydiyclosets.com
Website: https://mydiyclosets.com/contact